Refund policy

At Shurly Shop, your satisfaction is important to us. If you receive a damaged item, we’re here to help.

1. Damaged Items

We offer a 30-day return policy for damaged products only.

To be eligible:

• The item must be damaged upon delivery.

• You must contact us within 30 days of delivery.

• Clear photos or videos of the damaged item and packaging must be provided.

Please contact us

2. Non-Returnable Items

We do not accept returns for:

• Buyer’s remorse

• Wrong size ordered

• Color preference changes

• Items used or altered

• Digital/downloadable products (if applicable)

3. Refund Process

Once we review and approve your claim:

• A replacement will be sent OR

• A refund will be issued to your original payment method.

Refunds typically process within 5–10 business days.

4. Return Shipping

If a return is required:

• We will provide return instructions.

• Customers should not send items back without contacting us first.